Refund Policy

Last Updated:

1. Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of the original purchase date for a refund or exchange, subject to the terms and conditions outlined below.

2. Eligibility for Returns

2.1 Return Conditions

To be eligible for a return, the following conditions must be met:

  • The product must be unopened and in its original packaging
  • The product must be in the same condition as when you received it
  • The return must be initiated within 30 days of the purchase date
  • You must have proof of purchase (order confirmation email or receipt)

2.2 Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products damaged by misuse or negligence
  • Products returned after 30 days from the purchase date
  • Products without proof of purchase

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at contact@vortalexquablex.world or call us at +1 (303) 489-9226
  2. Provide your order number and reason for return
  3. Our team will provide you with a Return Authorization (RA) number and return instructions
  4. Package the product securely in its original packaging
  5. Include the RA number and proof of purchase in the package
  6. Ship the package to the address provided by our customer service team

4. Refund Process

4.1 Refund Timeline

Once we receive your returned product and verify it meets our return conditions:

  • We will process your refund within 5-7 business days
  • Refunds will be issued to the original payment method used for the purchase
  • It may take 5-10 business days for the refund to appear in your account, depending on your payment provider

4.2 Refund Amount

You will receive a full refund of the product purchase price. Shipping and handling charges are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Please provide photos of the damaged or defective product when contacting us.

7. Shipping Costs for Returns

Unless the return is due to our error, you are responsible for the return shipping costs. We recommend using a trackable shipping method and retaining proof of shipment.

If the return is due to our error, we will cover the return shipping costs.

8. Cancellation Policy

8.1 Order Cancellation

You may cancel your order before it has been shipped. To cancel an order, please contact us as soon as possible with your order number.

If your order has already been shipped, you will need to follow the standard return process.

8.2 Cancellation by Us

We reserve the right to cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing errors
  • Suspected fraud or unauthorized use
  • Technical issues

If we cancel your order, we will issue a full refund to your original payment method.

9. Chargebacks

If you are not satisfied with your purchase, please contact us first to resolve the issue. Initiating a chargeback without first contacting us may result in your account being blocked from future purchases.

10. Special Circumstances

10.1 Subscription Orders

If you have a subscription order, you may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period. Returns for subscription orders follow the same return policy as one-time purchases.

10.2 International Orders

International returns may be subject to additional shipping costs and customs fees. Please contact us for specific return instructions for international orders.

11. Questions About Returns or Refunds

If you have any questions about our refund policy or need assistance with a return, please contact us:

Vortalexquablex
626 W Davies Way
Littleton, CO 80120
United States

Email: contact@vortalexquablex.world

Phone: +1 (303) 489-9226

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.